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handing over non-core processes
Date : 2/16/2004 Economic pressure causes introspection. Costs are evaluated, non value-add areas cut, focus prioritised to business demand, streamlined organisations emerge - fit and ready. Innovative thinking is spawned: Energy rekindled once the fiscal fitness rhythm returns to the organisation. This is the space in which we live, where we add value - doing the simple things well. So what is business process outsourcing? Nothing new: Simply contracting out of non-core processes to specialists. Why the hype? Where is the value? 26 Countries play in this space - providing services from call centres to writing code. Clients are taking advantage of offshore skills. Good people. Intellectual value. A percentage of the cost. IDC, Gartner, Forrester have attempted to value this multi-billion US Dollar market. They have tracked the success factors - who has won, and continues to win. Who has lost and why. Service levels, contractual obligations and getting the job done right the first time, using the time-old business principles of delivery, allow businesses to do what they are good at and process outsources grow and flourish. So where does IQ play and why? We play in the transaction volume space, specific to our industry competencies. Specialist areas of employee benefits, healthcare administration and elements of human resource outsourcing demand our attention. Pure-play: A singular focus. Delivering value where it works.
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