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Business restructuring
The Business Issue A retail bank needed to re-align its capabilities at a local level with future strategy in terms of systems, process and infrastructure. By changing or re-aligning branches, the economies of scale, returns and service infrastructure change. Re-engineering this division of the bank would be tenuous: It would mean redefining roles and responsibilities and aligning the right staff with the right positions. Business restructuring also meant process adjustment. To be a truly client-centric organisation, the bank needed to reorganise their business so that a greater proportion of their people play client-facing roles. The project was designed to address three primary issues: · Correct people deployment within the redefined markets · Ensuring an optimal mix of client facing and support roles · Identifying and aligning skills needed to support the technology and systems of the future What Was Required? The project involved defining the processes around the re-engineering exercise, as well as organisational change management. Using innovative techniques, IQ provided the process support and organisational change skills. Our Innovative Solution The solution included reorganising the current site locations into new clusters, as well as restructuring the entire business into new markets by: · Ranking each market, by determining the total sales and relationship potential value in relation to the potential for future business with both existing and potential clients · Understanding the client base (both existing and potential) within each market and allowing for optimal personnel deployment per market · Undertaking effective capacity planning based on market current value and potential value, as well as client base profile What Are The Business Benefits For Our Clients? With minimal loss of staff, individuals were re-aligned and re-assigned and substantial benefits have been delivered to the bank with IQ at the core of the operation. The solution supported a differentiated sales capacity and capability, which is tailored to deliver appropriately to primary and secondary clients. Efforts and resources are concentrated in the correct markets and the bank is able to fully leverage a client-centric approach. The innovative solution IQ provided, enabled our client to be highly efficient and streamlined by reinventing and reengineering the structure, processes and manner in which they operate to ensure long-term, sustainable growth.
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